Return Policy

Last Update: 09.05.2025

Thank you for your purchase, we hope you are satisfied. However, if for any reason you are not completely satisfied, you can return it for a full refund. Please refer to the details below for more information.

Table of contents:

  1. Return procedure
  2. Return shipping costs
  3. Condition of returned items
  4. Refund

  5. Refunds with Gift Cards

1. Return procedure

To return an item, send an email to customer service at info@bromqvist.com within 14 days of receiving the goods, indicating your order number.

Securely place the item in its original packaging and include proof of purchase (a copy of the delivery note), then ship the return to the following address within 30 days of receiving the goods:

Tettamanti & Epper SNC
Via Moncucco 35
6900 Lugano (TI)
Switzerland

2. Return shipping costs

• You will be responsible for all return shipping costs. We strongly recommend using a trackable shipping method.

3. Condition of returned items

• All returned items must be in new and unused condition, with all original tags and labels attached.
• We may refuse the return if the product does not meet these requirements.

4. Refund

• The refund will be processed within 14 days of receiving the return.
• You will receive a confirmation email once the refund has been issued.
• The amount will be credited to the account where we received the payment.

5. Refunds with Gift Cards

In case of a return of a product paid with a gift card, the return amount will not be refunded in cash, but will be credited in the form of a new gift card to be used for future purchases.
For more information about the Bromqvist gift card, click here.

 

For any questions or clarifications, do not hesitate to contact us at info@bromqvist.com.