Last Update: 09.05.2025
Thank you for your purchase, we hope you are satisfied. However, if you receive a defective product, you can request a free replacement. For more information on our replacement policy, please refer to the details below.
Table of Contents
1. Procedure for replacing a defective product
2. Defect Notification
3. Request Processing
4. Production of the New Item
5. Shipping of the Replacement Product
Note: If you wish to replace a non-defective product, please follow the return procedure (see Return Policy) and then place a new order.
1. Procedure for replacing a defective product
If the received product has defects, you can request a replacement within 14 days of receiving the goods.
2. Defect Notification:
Send an email to info@bromqvist.com specifying:
- Your order number;
- The nature of the defect;
- Detailed photographs of the defective product.
3. Request Processing:
The request will be evaluated and processed within 10 days of receiving the notification.
4. Production of the New Item:
The production time for the replacement product varies between 2-5 days.
5. Shipping of the Replacement Product:
Delivery time to Switzerland: 5-7 days (excluding production time).
The costs for replacement and shipping of defective products are fully covered by us.
Note: If you prefer a refund instead of a replacement, please indicate this in your request for us to evaluate.
For any questions or clarifications, do not hesitate to contact us at info@bromqvist.com.